Refund Policy

Thank you for shopping at idlegit.online. By placing an order on our website, you agree to the terms outlined in this Refund Policy.

1. General Policy

Due to the customized and made-to-order nature of our products, all sales are considered final once processing has begun.

We do not accept returns or exchanges unless the item meets the criteria outlined below.

2. Order Cancellation

You may request an order cancellation within 12 hours of placing your order.

• After this period, orders enter processing and cannot be canceled
• Cancellation requests must be sent to:
  📧 support@idlegit.online

3. Eligible Refund Cases

We may offer a replacement or refund under the following conditions:

• The item is defective or damaged upon arrival
• You received the wrong item
• The order is not delivered within 30 business days (excluding delays caused by customs or incorrect address)

4. Non-Refundable Situations

Refunds or replacements will not be issued in the following cases:

• Incorrect shipping information provided by the customer
• Delays caused by shipping carriers, customs, or external factors
• Refusal to accept delivery
• Claims based on misuse, improper handling, or unintended use
• Minor variations in color, design, or appearance
• Change of mind after purchase

5. Refund Process

To request a refund or replacement:

1. Contact us at 📧 support@idlegit.online
2. Provide:
   • Order number
   • Description of the issue
   • Photo or video evidence (if applicable)

Once your request is reviewed and approved:

• Refunds will be issued to the original payment method
• Processing time: 5–10 business days

6. Replacement Policy

In certain cases, we may offer a replacement instead of a refund, depending on the situation.

7. Chargebacks & Disputes

We strongly encourage customers to contact us before opening any payment dispute.

Unauthorized or fraudulent chargebacks may result in:

• Order cancellation
• Account restriction
• Submission of evidence to payment providers

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank

If the issue persists, please email us at:
📧 support@idlegit.online

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

• Email: support@idlegit.online
• Website: https://idlegit.online/